Customer satisfaction goes up and attrition goes down. "When firms commit to improving the speed and quality of their customer responses, they get wins on several fronts. Given the thousands of customer-facing employees affected by the process improvement, the financial impact equated to an unheard-of 14-day payback period. The RocketDocs solution cut process response time to 1 hour while driving content accuracy above 99%. In 2017 a Fortune 500 firm deployed a RocketDocs offering to automate its process for proactive sales presentations and proposals.? Previously, the process took an average of 10 hours to produce customer-ready documents and despite the 10 hours, the documents contained an intolerable level of content inaccuracy. It's silly, slow, and frustrating." According to analyst firm SiriusDecisions, 60 to 70 percent of content in B2B organizations goes unused, largely because employees can't find it or don't know it exists.iĬommitted enterprises have reported dramatic improvements in speed and accuracy with document automation.
If successful, this hunt leads to a tedious and iterative chore of cut, paste, and reformat to assemble customer-ready documents. But 30 years into a computing revolution, talented professionals trudge through electronic repositories on a scavenger hunt for the right content. Firms coach knowledge workers to repurpose content and avoid reinventing the wheel. PJ Bellomo, CEO of RocketDocs, observed "If you peek inside a B2B enterprise, you'll find most customer-facing teams struggle daily with content chaos. Over time, an influx of DDQs and security questionnaires as well as demands for custom presentations, statements of work, and proactive proposals led RocketDocs users to request automation tools to support these additional types of customer requests.
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Driven by the needs of its enterprise users, RocketDocs continues to serve RFP and proposal teams while also addressing the needs of other customer-facing teams, including sales, sales operations, sales engineering, professional services, customer success, marketing, and technology.įirst to market in the proposal automation space over 15 years ago, RocketDocs initially succeeded in serving B2B enterprises responding to a high volume of RFPs.
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